We post orders at least twice a week. This allows for most orders to be dealt with within three days of receipt. We aim to provide quicker service wherever possible.
Quiltsmith strives to have any order shipped within 7 working days of an order being received. This period may be longer if we need to contact you about your order. We will deal with all orders within 28 days of their receipt.
This level of service does not apply during sales or when Quiltsmith is closed during holiday periods as indicated on our website.
We are a little different from most on-line shops. We confirm that we have all the stock you have ordered and make any adjustment required to your Shipping Cost before we processes your credit card payment.
You will never be charged more than the total amount showing in your Shopping Basket, unless you add more to your order or International Shipping Costs need to be added.
If we need to clarify anything about your order, for example, if you ordered 2m of a fabric but we only have 1.5m in stock, we will contact you at your registered email address and wait for your response before finalising your order. If we do not receive any response to our email we will finalise your order, without including the item requiring clarification. We can wait up to four working days to receive a response from our email. Once your order is finalised your credit card will be processed.
As our products vary in weight and size enormously we have set the shopping basket to show the maximum amount of shipping cost that can be charged to your order. This cost is likely to decrease as we re-calculate and then adjust the shipping cost for your individual order.
Your credit card will not be charged until we have the final shipping cost calculated.
Shipping within Australia
We use Australia Post’s Parcel Post Service. You may select to use Australia Post’s Express Post Service, for an additional cost. Please see www.austpost.com.au for delivery standards.
To help you, the following is a shipping cost guide based on Australia Post Letter and Parcel Post (satchels) services.
Up to 1 metre of normal weight fabric Standard $5.50
1 metre to 2.75 metres of normal weight fabric Standard $10.00, Express $13.00
2.75 metres to 5.5 metres of normal weight fabric Standard $13.00 Express $16.00
5.5 metres to 14 metres of normal weight fabric Standard $15.00 Express $18.00
14 metres and above of normal weight fabric Standard $20.00 Express $26.00
Please note a small handling charge is added to your parcel. If Australia Post alters its postage rate we will need to adjust postage accordingly.
No shipping cost will appear in your shopping basket. All international shipping will be calculated on the appropriate Australia Post letter or parcel cost. This cost will be added to your order once calculated.
Go to www.austpost.com.au, and use their international postage calculator if you would like a shipping cost estimate. Please note a small handling charge is added to your parcel.
To pick up your order from the shop, tick the box in the shopping basket. Collect your order from the shop at 75 Nelson Street, Annandale during our opening hours. Your order will be processed exactly as a shipped order except you will not be charged a shipping cost.
You can pick up your order two working days after you place your order. We will hold it for up to four weeks from the date your order was placed on the web-site. If an order has not been picked up in that period, we will ship the parcel to you and charge your credit card with the appropriate shipping cost.
We try to give you the most accurate image of our fabrics as possible. We understand scale and colour is very important to our customers.
We scan all our fabrics ourselves so we can ensure an accuracy of scale. A fabric in the Modern Shop will be shown at the same scale as a fabric in the Oriental Shop. So the scale of our fabric images is consistent across our website.
Our thumbnail scans are also to scale and are not reduced pictures of the larger image.
Each fabric is scanned with an Australian 10 cent coin which measures 2.3 centimetres (approximately 1 inch) in diameter giving you a scale reference for the fabric’s pattern.
With our fabrics being viewed on so many different devices from PCs to tablets and phones, please be aware that each device will impact on how a fabric looks.
We show two scans of a fabric on the site. To access the larger scan please click on the thumbnail.
We scan our fabrics without any colour correction so we can show you as accurate a colour as possible.
How you see the colour of our fabrics will be affected by the device on which you are viewing the fabric. We cannot control this and cannot be responsible if the fabric does not match the colours exactly as seen on your screen.
A few fabrics will create a moiré effect when scanned. This is like a strobing effect, or a ripple appearing in the fabric. This is most likely to occur on solids or very light fabrics and cannot be avoided. This effect will not appear on the actual fabric.
Fabrics on the site can be searched by their name, their designer's name, Collection name and by the Manufacturer's name, where they are known. If you like a particular designer or manufacturer, please type it into the search field and all their products on the site will be displayed. If you are searching for a particular fabric, type the name of the designer or collection name or the Quiltsmith product code into the search field. The same applies to other product types.
When you register for our Block of the Month programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration.
If you purchase a BOM program and change your mind before the program begins, you can cancel your purchase by ringing the shop and cancelling your program at least two weeks before you are due to receive your first mail out. You will be notified of the commencement date of your BOM program by email.
Shipping & Handling costs may vary throughout the program. We calculate the best shipping option in line with our normal shipping procedures. If a mailing is larger and shipping is considerably more than normal, we will charge the appropriate shipping cost. Please know that we do our best to reduce shipping costs and try to keep your normal monthly shipping cost as regular as possible.
Each Block of the Month Quilt will have different requirements, such as cost, the number of months the Quilt runs for, the dates they are sent out, so please read the details of each quilt description carefully. Payment is easiest by credit card, which is debited monthly. Payment by cheque is accepted provided the first payment covers three months. When you join a Block of the Month Quilt you are committing yourself for the full length of that programme.